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Services Delivery Manager

Job Description

Your Opportunity

The Services Delivery Manager will act as a main interface point to ensure customer’s success using Data Virtualization.

Responsible for the business management and delivery of contracts within an account or group of accounts. This involves maintaining and developing customer relationships, managing customer satisfaction, delivering contract commitments within cost targets and helping to identify potential additional business opportunities within accounts.

Your consulting projects will include integrating data in a virtual manner for operational and/or informational purposes - Integration of multiple data sources for a Customer Service Multichannel IT Infrastructure; implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions, Integration Layers for Hadoop-based Data Lakes, and support for Agile Operational Reporting on a diverse Big Data infrastructure are just a few flavours of your future projects.

Denodo is always looking for technical, passionate people to join our Services Engineering team. We want a professional who will travel, evangelize, manage, and troubleshoot to enhance our clients’ journey around Data Virtualization.

Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product and customer-facing roles, direct mentorship, and access to senior management as part of a global team. Your mission is to help our clients, partners and prospects to realize their full potential through accelerated adoption and productive use of Denodo's data virtualization capability in many solutions.

Duties & Responsibilities

In this role you will require a combination of high technical expertise, customer and partner relationship management skills to conduct on-site and off-site engagements. In this position you will work directly with engineers, managers and business users in order to understand business and technical requirements and provide guidance and solutions.

You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining scope details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.

Also you will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners’ organizations.


Customer engagement:

  • Develop relationships with key business stakeholders and act as a trusted advisor to major Denodo customers.

  • Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.

  • Enthusiastically present software solutions to customers, from IT managers and technicians to C-level executives.


Product and technical knowledge:

  • Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning

  • Understand the revenue drivers for each of the offering.

  • Constantly learn new things and maintain an overview of modern technologies.

  • Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements and issues.


Organizational skills:

  • Know when and where to escalate within the Denodo technical organization, and make effective use of those resources.

  • Manage consultants and engineers, support in escalation situations, performance, and general team coordination within your region.

  • Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.

  • Promote knowledge and best practices while managing deliverables and client expectations.

  • Build interpersonal relationships with other Denodo teams.

  • Ensure project staffing and profitability requirements are met.

  • Verify all billing data to ensure existence, completeness and accuracy of revenues.

  • Ensure the existence of supporting documents such as contracts, PO, work orders, change requests, UAT sign-offs etc. for the billing / revenue recognised.

  • Ensure PO received is in line with the proposal submitted.

Location

New York, NY

Function

Engineering

Qualifications

We'll need you to have a good foundation of technical knowledge, as well as project and scope management expertise, as you'll establish the technical and non-technical enablement needs for the Services Engineering team.


Required skills:

  • Technical background.

  • Bachelor's or master's degree, or equivalent technical training or experience within a technical consulting practice.

  • 4+ years experience in similar customer-facing positions.

  • Direct, hands-on experience in people management through managing a team, including a successful track record in talent development within the team.

  • Excellent cross-functional communication and people management skills.

  • Proven ability to understand the technical impact of projects from supportability, scalability, and repeatability aspects, as well as the business impact to both Denodo and customers in delivering and scoping projects.

  • Willingness to travel.


We value:

  • Familiarity with enterprise architecture and application development and infrastructure.

  • Understanding of Data Integration flavors.

  • Knowledge of project management processes and experience with revenue-based project reporting.

  • Experience in customer-facing positions as a professional services consultant or engineer.

  • Foreign language skills are a plus.

Employment Practices

We are committed to equal employment opportunity. We respect, value and welcome diversity in our workforce.

We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.