Customers

BBVA is a large financial group with over 35 million customers across 32 countries and major operations in Europe, North America and South America.

BBVA's customers have accounts spread across many of the financial group’s different business units, geographies, departments and affiliated banks which proved challenging when having to reconcile and manage their various accounts and records.

Denodo provided a solution to this problem by federating data from over 130 data sources in a virtual data model so that BBVA could offer their customers a unified view of all their financial records, regardless of where the records are located, using a single login and password. The solution saved valuable time for BBVA’s customers in getting the right information at the right time and significantly increased BBVA’s customer loyalty.

Biogen Idec creates new standards of care in therapeutic areas with high unmet medical needs. Founded in 1978, Biogen Idec is a global leader in the discovery, development, manufacturing, and commercialization of innovative therapies. Patients in more than 90 countries benefit from Biogen Idec's significant products that address diseases such as lymphoma, multiple sclerosis, and rheumatoid arthritis. In 2008, Biogen Idec's total revenues grew 29 percent over 2007 to $4.1 billion.

Biogen Idec uses Denodo  as its enterprise-wide data services platform to combine structured, semi-structured and unstructured data and deliver data services for Agile BI, partner and Web/SaaS data integration, and drug research applications. The Denodo Platform leverages existing Biogen Idec tools for Information Integration and SOA & Process Middleware to deliver logically abstracted data services that are reused in multiple applications in full real time, cached or batch integration modes depending on the business need.

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Cass Information Systems is the leading provider of payment and information services for financial, accounts payable, transportation, logistics, utility and telecom expense management needs to major corporate clients.

They process bills that are provided in various formats (from electronic to manual), check against billing statements and execute the required financial transactions. Just in their telecom division, they receive 12,000 bills to process daily from their customers. They must then validate, analyze and pay these bills to telecom vendors while providing business intelligence on expense management back to the customers. The challenge was that many customers / vendors do not have EDI capability and deliver invoices in multiple ways such as file transfer, pdf, paper bills, etc. They needed a way to connect to the customers' telecom vendor applications, extract the billing information out of Web-based information, XML, and PDF files and upload the data to their SQL database. Other divisions providing services for Utility and Transportation bills faced similar challenges.

The Denodo solution enabled them to automate the extraction of the data, validate, normalize and integrate the data in disparate formats so that the data could be fed into the CASS payment systems for proper handling. The new process resulted in significant reduction in time and required labor as well as creating more opportunities for business expansion through automation.

Corporate Screening is a leading provider of pre-employment screening and background investigation services. It provides risk mitigation to customers when hiring new employees by conducting full background checks. It also assists HR departments in assessing and designing employee hiring programs to conform to state and federal guidelines.

The Denodo solution enabled them to automatically access, search and retrieve data from multiple government jurisdictions: local, county, state, federal and international from both internal and external repositories. This involves accessing and exposing data from hundreds of sources as normalized data services, resolving duplicated names to assure proper identification and verifying employment history by validating resumes, using the capability of Denodo to combine structured, semi-structured and unstructured information. The Denodo platform has enabled Corporate Screening to integrate customer’s HR processes and applications with their own SaaS application in a seamless way providing greater business capacity for transactions and allowing their agents to focus on business development and value-added services.

Gas Natural Fenosa is an integrated international energy company with a presence across four continents and revenue over 7 billion. It is involved in the generation, distribution and supply of electricity, has a presence at each stage of the natural gas business, from exploration to the final supply to customers, and is involved in the mining business. The company has installed capacity of 16,310 MW which is used to supply 9.5 million electricity customers.

Gas Natural Fenosa uses Denodo as a virtual data access layer to deliver real-time information to various business and competitive intelligence, performance management and other operational  business applications. This requires virtual integration of data in multiple internal data stores as well as collection information from external data sources.

Inditex is one of the world’s largest fashion distributors, boasting 4.430 stores in 73 countries in eight sales formats with Zara as the company flagship brand. With a turnover of more than 10.4 billion, and almost 90.000 employees, Inditex stores can now be found in the most important shopping districts of more than 400 cities in Europe, the Americas, Asia and Africa. Inditex fashion philosophy -creativity and quality design together with a rapid response to market demands- has resulted in fast international expansion and excellent response to sales concepts.

Denodo is helping Inditex to gain efficiency and rapid response to market through a more flexible real-time approach to virtual data integration for improving inventory and supply chain visibility, agile business reporting, customer intelligence and data integration and other innovative business uses.

Jazztel
Denodo´s Unified Agent Desktop for Call Centers greatly improves customer experience and interaction by reducing call handling times and increasing customer retention.  The key to delivering superior customer service, technical support and marketing in the call center, is to provide the agent a unified desktop that allows easy access to 360º customer information in real-time, during his interaction with the customer.

Denodo’s Unified Agent Desktop is built upon Denodo Data Virtualization Platform which enables virtualized access and integration of any and all data types and delivers agile Data Services with a significant reduction in deployment costs and time to solution.

The Port of Los Angeles, CA is one of the premier US gateways for international trade and commerce.

The Denodo solution is used by the Port of LA for data virtualization and integration of information from the Web and partner agencies to provide unified views information for applications around Port Homeland Security and Port Development Management.

Reed Business Information is a leading global provider of information and marketing solutions to decision makers and professionals in the United States, UK, continental Europe, Australia and Asia. It publishes over 400 business to business magazines, directories and newsletters. Among their services, they provide information services on government purchasing and contracts to companies.

The Denodo solution enabled them to retrieve information about government purchasing and contracts from data feeds, various Web sources and automatically combine them with multiple internal data sources as efficiently as possible while maintaining high data quality. The unified and cleansed data services were delivered to Reed’s customers on a subscriptions basis with the ability for them to customize and filter the results, which increased revenue opportunities and customer satisfaction.

R Cable is a leading fiber optic telecommunications operator offering cable television, internet, terrestrial and mobile telephone services. Their corporate mission was to compete against established incumbents in their markets by providing rapid product innovation and superior customer service. They needed to provide faster system response to user queries in the call centers, customer portals and partner extranets. They also wanted to leverage the information from customer interactions to enable faster roll out of new features. To accomplish these goals, they needed agile creation of new virtualized data services for internal and external consumption while reusing their existing IT infrastructure. The solution needed to be easy to maintain and adapt to a highly dynamic environment.

The Denodo Data Virtualization solution was selected over alternatives, including extending their existing ETL and EAI platforms, as it provided an integrated data service layer to achieve this goal at a lower cost and with greater flexibility. RCable was able to design and deploy the first phase of the data services solution for call centers and customer portals within weeks. They have continued to expand and leverage the Denodo Platform's ability to provide reusable data services across disparate sources to feed additional applications including  distributors portal, marketing analytics, different departmental IT systems and to support launch of their Virtual Mobile Network Operator services. 

Reintegra has specialized in collection management since 1999, and needed to auto­mate their search process for information regarding debtors, in particular when trying to locate untraceable contacts. This task is accelerated by identifying valid telephone numbers and enabling direct contact. Up until the implementation of Denodo Data Virtualization, this task was carried out by Reintegra agents by manually navigating through countless screens and directories, resulting in significant resource investment, both in time and money.

Given that speed of tracking is one of the main factors in debt recovery, the decision to use Denodo was taken to significantly speed up the search process of finding untraceables using public sources via the Internet.

Using Denodo Data Virtualization, Reintegra has increased its debt collection rate by 5% and improved the productivity of its search processes x40, increasing its agents´ capacity allowing them to process over 800 files and hour from an original 15.

Reintegra is further evaluating the use of Denodo Data Virtualization for locating information across several internal applications and databases, with the aim of eliminating the significant amount of time currently spent locating internal information.

Social Interest Solutions , an independent healthcare non-profit organization, is dedicated to the ongoing implementation and development of technology that provides efficient access to health and other social services in several states and counties across the USA. When the uninsured and socially underprivileged came into contact with county social services agencies to apply for government assistance, the agent had to log into multiple programs (federal, state, local and non-profit) to see which ones they qualified for. The process included entering the same information into multiple applications making the process very time consuming.  

SIS developed Health-e-App, which was the first Web-based system in the country to fully automate enrollment in Medicaid and several disparate social insurance programs through a unified interface and single log-in and it has now been deployed in various states and local agencies. The Denodo solution provides the data and Web integration at the core of Health-e-App which is delivered as a SaaS / cloud-based application and provides read-write integration of data from multiple web-based systems belonging to partner agencies that SIS does not control.  Denodo made it possible for SIS to deliver a virtual composite application that reduced application errors by 60%, made applications 35% faster and enabled consumers and social services agents to minimize administrative work and focus on better delivery of health and social services.

Telefonica is one of the world’s largest telecommunications companies by market cap. It operates in 25 countries and it serves a customer base of over 260 million globally. It has a strong position in fixed and mobile telephony businesses, while broadband represents the key growth driver.

Telefonica has adopted Denodo data services for several uses and one of them is for Operational Performance Management. Telefonica uses Denodo to create operational tactical reports of its systems infrastructure and single unified views of the distributed network inventory using Denodo’s capabilities for information collection and combination in real time or scheduled batch across multiple heterogeneous data sources.

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Phone House
In Phone House´s retail model, completing customer phone activations or migrations in the minimum time, with no errors and at the lowest possible cost is key to customer satisfaction and its revenue growth. This used to require cumbersome manual operations by store clerks to synchronize data with service provider systems over the extranets.

With the objective of improving the B2B business model across multiple partners (such as Vodafone), Phone House developed a Web Automation solution to bi-directionally integrate Phone House retail systems with their partners' activation systems and web-based portals synchronizing customer, product and order information in a transparent, agile and efficient way.

Phone House realized a significant improvement of 50% in overall in-store efficiency, reduced errors, 87% resulting from manual tasks, and focused the attention of store clerks on customer service and on reducing in-store waiting time. In addition, it enabled them to bring new partners onboard in one-third of the time by using agile integration.

Vodafone is the world's leading mobile telecommunications company, with significant presence in North America, Europe, the Middle East, Africa, and Asia.

Vodafone offers global solutions for fixed telephone, data, Internet and security services to enterprise customers. They needed to provide integrated customer information to their call centers and customer portals to optimize their customer service response time,  and improve the overall customer experience.

The Denodo solution offered them the ability to extract data from multiple internal information systems (CRM, billing, support incidents, provisioning, data warehouse, etc) to provide their customer service agents a unified real-time view of their clients. Denodo provided a single access point to all the information needed, was easy and fast to deploy, scalable and flexible when defining queries and building new information views. This resulted in a significant reduction in service response time (median call time was reduced from 6 to 2 minutes) and improvement in the overall quality of service provided by their Contact Center.