Customers

Vodafone Group Plc is the world's leading mobile telecommunications company, with significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

Their subsidiary, Tele2-Comunitel, an operator that offers global solutions for fixed telephone, data, Internet and security services to enterprise customers, had the need to optimize their client inquiry response time and improve the clients’ perception of their quality of service.

The Denodo solution offered them the ability to extract data from multiple information systems (billing, data warehouse, CRM, incidents, provisioning, etc) to provide their customer service agents a unified view of their customers real-time. Denodo provided a single access point to all the information needed, was easy and fast to deploy, scalable and flexible when defining queries and building new information views. Deploying Denodo resulted in a significant reduction in service response time (medium time of a call went from 6 to 2 minutes) and improvement in the overall quality of service provided by their Contact Center.

Inditex is one of the worlds largest fashion distributors, boasting 4.430 stores in 73 countries in eight sales formats with Zara as the company flagship brand. The first Zara shop opened its doors in 1975 in A Coruña (Spain), the city that saw the Group's early beginnings and which is now home to its central offices. With a turnover of more than 10.4 billion Euros, and almost 90.000 employees, Inditex stores can now be found in the most important shopping districts of more than 400 cities in Europe, the Americas, Asia and Africa. Inditex fashion philosophy -creativity and quality design together with a rapid response to market demands- has resulted in fast international expansion and excellent response to sales concepts.

Denodo is helping Inditex to gain efficiency and rapid response to market through a more flexible real-time approach to data integration for different innovative business uses.

Biogen Idec creates new standards of care in therapeutic areas with high unmet medical needs. Founded in 1978, Biogen Idec is a global leader in the discovery, development, manufacturing, and commercialization of innovative therapies. Patients in more than 90 countries benefit from Biogen Idec's significant products that address diseases such as lymphoma, multiple sclerosis, and rheumatoid arthritis. In 2008, Biogen Idec's total revenues grew 29 percent over 2007 to $4.1 billion.

Biogen Idec will use the platform to combine structured, semi-structured and unstructured data. The query engine will provide full real time, cached and batch data integration. The platform will be complementary to existing Biogen Idec tools for Information Integration and SOA & Process Middleware.

BBVA is a large financial group with over 35 million customers across 32 countries and major operations in Europe and the Americas.

BBVA's customers have accounts spread across many of the financial group’s different business units, geographies, departments and affiliated banks which proved challenging when having to reconcile and manage their various accounts and records.

Denodo provided a solution to this problem by aggregating data from over 130 data sources so that BBVA could offer their customers a unified view of all their financial records, regardless of where the records are located, using a single login and password. The solution saved valuable time for BBVA’s customers in getting the right information at the right time and significantly increased BBVA’s customer loyalty.

The Port of LA is one of the premier US gateways for international trade and commerce.

The Denodo solution is used for Web extraction and information aggregation on Port Homeland Security and Port Development Management.

The Phone House is a leading independent retailer of mobile phones and services with over 2,600 shops in 9 European countries and another 1,000 stores in the USA through a joint venture with Best Buy.

They needed to automatically synchronize The Phone House Invoicing System with their operators' activation systems (e.g. Vodafone's activation system). This data interchange is an essential part of their business process and has clear impact on the quality of service offered to their clients.

The Denodo solution provided a flexible infrastructure for automating the access and data extraction from complex websites. The Denodo platform now automatically inserts new contract data residing in the internal information system into the operator's Web sites.

The Center to Promote HealthCare Access (The Center), an independent non-profit organization, is dedicated to the ongoing implementation and development of technology that provides efficient access to health and other social services in the State of California.

When the uninsured came into a California County Health Services facility to see if they qualified for government assistance, the government agent had to log into multiple programs (federal, state, local and non-profit) to see which ones they qualified for. The process included entering the same information into multiple applications; making the process very time consuming.  

The Denodo solution was deployed to power The Center's state-of-the-art, Web based system, One-e-App, which makes it possible for applicants and agents to access multiple programs simultaneously with one user interface and a single log-in. Using the Denodo Platform, One-e-App connects to multiple external web-based applications and provides a more modernized, cost-effective, flexible and secure means for navigating a once complicated enrollment process for California's publicly funded health and social programs. .

Cass Information Systems is the leading provider of payment and information services for financial, Accounts payable, transportation, logistics, Utility and Telecom needs in North America.

They process bills that are provided in various formats (from electronic to manual), check against billing statements and execute the required financial transactions. They receive 12,000 bills to process daily for their telecom customers, of which 15% of these telecom customers do not have EDI capability (paper bills). They needed a way to connect to the customers' vendor websites, extract the billing information out of PDF files and upload the data to their SQL database. Other divisions faced similar challenges.

The Denodo solution enabled them to automate the extraction of the data and formatting so that the data could be fed into the CASS payment systems for proper handling. The new process resulted in significant reduction in time and required labor as well as creating more opportunities for business expansion.

Wolters Kluwer is a Multinational company dealing with software and publications for professionals, with 20.000 employees worldwide and revenues of 3.374 billion EUR in 2008

The marketing dept. needed to prepare customized databases on different professional groups for their marketing campaigns. They relied on external information providers who were expensive, slow and error prone. They wanted a solution that automated the extraction and structuring of information on professional groups from various Web sites.

Denodo solution automates the process of collecting information from several external sources (mostly Web sites) to prepare customized databases on different professional groups for their marketing campaigns.

Reed Business Information is a leading global provider of information and marketing solutions to decision makers and professionals in the United States, UK, continental Europe, Australia and Asia. It publishes over 400 business to business magazines, directories and newsletters. Among their services, they provide information services on government purchasing and contracts to companies.

The Denodo solution enabled them to retrieve information from government purchasing and contracts and automatically extract information from various Web sites as efficiently as possible while maintaining high data quality.

R Cable is a large Fiber Optic Telecommunications Operator. They needed to provide faster system response to user queries and faster roll out of new features. They needed an agile creation of new data services for internal and external consumption while reusing their existing IT infrastructure. The solution needed to be easy to maintain and adapt to highly changing environment.

The Denodo solution was selected over alternatives, including extending their existing ETL and EAI platforms, as it provided an integrated data service layer to achieve this goal. RCable was able to design and deploy the first phase of this solution within weeks and the organization has already leveraged the Denodo Platform's ability to provide such composite data as reusable services to feed several consumer applications: customer service portal, call center, distributors portal, different departmental IT systems and supported launch of their Virtual Mobile Network operator services. 

Union Fenosa is an integrated international energy company with a presence across four continents. It is involved in the generation, distribution and supply of electricity, has a presence at each stage of the gas business, from exploration to the final supply to customers, and is involved in the mining business. The Company participates in a total installed capacity of 16,310 MW, from which the capacity attributed to the Company is 12,182 MW. This is used to supply 9.5 million electricity customers with 62 TWh of electricity. Revenue in the last fiscal year was €7.189bn.

Union Fenosa uses Denodo as a virtual data layer to empower with real-time data services different business applications and to collect and integrate information from external data sources.

Corporate Screening is a global provider of pre-employment screening and background investigations that provides risk mitigation services to customers when hiring by conducting full background checks and assist HR departments in assessing and designing employee hiring programs to conform to state and federal guidelines.

The Denodo solution enabled them to automatically access, search and retrieve data from multiple government jurisdictions: local, county, state, federal and international from both internal and external repositories. This involves resolving duplicated names to assure proper identification and verifying employment history by validating resumes.