Industry Solutions
Telecommunication Industry Soutions
The proliferation of the internet, explosion in social networking sites, customer adoption of new and innovative communication services and channels, government regulation etc. have all impacted the operating environment for telcos.
To remain successful in an environment of change and uncertainty, telcos must be able to use information as a strategic asset. The following are some of the use cases successfully implemented by our customers. Denodo has also been successfully deployed in projects that have characteristics similar to those mentioned below.
Self Service Customer Portals
Information about your customers is not limited to your enterprise databases anymore. Customer information has proliferated exponentially over the web. Organizations that can use such publicly available information to understand customers better and to target up selling and cross-selling initiatives will certainly see an improved revenue stream
Contact Center improvements
Denodo boosts the efficiency of your contact center. With Denodo’s virtualized data services, the agent can access all customer and product information from a single system instead of relying on multiple disparate systems for serving the customer. With the right information at their disposal, agents can serve customers satisfactorily and in a shorter amount of time.
Information Aggregation for Data Retention
Data retention is mandatory in many countries to comply with regulatory norms. It is also an extended practice in online e-commerce sites to retain extensive data on customer transactions for better customer profiling and market intelligence. Beyond communications, data retention is also important in postal services, banking and transportation, where the regulator may impose specific rules on how and for how long data must be aggregated and stored before they may be destroyed.
For example, the European Union pass legislation for communication service providers to retain for a period between 6 months and 2 years the necessary data to trace and identify the source, destination, type, date, time and duration of a communication, and to identify the communication device and location of the device if using a mobile network. This data is required to be available to competent national authorities in specific cases for the purpose of the investigation, detection and prosecution of serious crime.
Denodo offers a cost-effective solution to collect and aggregate this kind of information from a disperse wide range of data sources and devices, implementing without the need of custom coding the access, transformation, combination and storage of the required aggregations. Denodo also offers great capabilities to create the data views that may be required by the final use of the retained data, or to export the aggregations to a data mining tool.
Network Operations Scorecards & Reporting
Managing a network can be a truly cumbersome task in the absence of the right data on how the network is running (Operations), how it is maintained to ensure continuous working (Maintenance) and how resources are being configured in order to guarantee the proper support of the service (Provisioning).
Data is at the core of any visualization tool, performance management software or any other tool, like excel, that may be used for creating network balanced scorecards, dashboards and reports. Denodo virtual data integration engine offers connectivity at the right-time (real-time or scheduled batch) to all relevant data assets that matter in the operations, maintenance and provisioning of telecom services, like inventory applications, log device files, internal databases, email, ITIL service support systems, excel spreadsheets and any other data asset that may require access through a web interface.
Denodo absorbs the heterogeneity and changing nature of the telecom services, network configuration and communication devices, to collect the necessary data, create data mashups, and provide with unparallel capabilities fresher and more complete data views for a better situational awareness in network management.
Distributed Network Inventory
A complete, accurate, up-to-date unified view of the network inventory is key to achieve tactical and strategic goals in a telecom company. Denodo offers solutions to maintain a distributed network inventory that aggregates information from multiple inventory applications that usually co-exist in a telecom IT infrastructure.
Denodo virtual approach to data integration takes advantage of information already stored in current partial inventories, and adds other data sources to create a unified more complete and fresh single view of what resources exist and which are being used, an updated list of devices in service, detailed information on devices that may be needed for support purposes, data for compliance with security purposes and any other information on real-time network inventory changes and related events.
Technology and market watch
The telco industry is continuously evolving. Denodo’s data virtualization and web automation solution helps you monitor the market as well as new technologies in the industry. Denodo automatically navigates even complex websites to extract valuable information about the market and technology trends in real time.
Real-time regulatory information integration and automation
Denodo systematizes monitoring tasks by proactively and automatically monitoring a multitude of data sources that may be relevant for compliance purposes. Denodo proactively locates relevant content in all those sources and allows for significant cost savings as it saves experts from doing repetitive tasks such as gathering data, to spend their time on analysis of data or any other higher-value task.
Please see the Technology Solutions section as well as Business Solutions for use cases.
Contact Denodo to request a custom demo or to download Denodo Platform evaluation copy.
