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Jazztel
ChallengesJazztel faced the following challenges with its call centerNo unified view of customer information – reduced upselling/cross-sellingDelayed customer service as agents had to consult multiple applicationsReduced scalability to support business growthSolutionDenodo deployed to enable ‘Unified Desktop’ that provides integrated customer informationIntegrated informational and operational sources to build data services to feed call center applications, self-service portalsEnabled high performance to allow over 400 agents to concurrently extract dataBenefitsJazztel saw the following...