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Video: Value-Added Customer Technical Services – Practical Challenges to Overcome with Data Virtualization
Executives of leading network providers sought to improve their already world-class customer services offerings further through Smart Analytics delivered broadly to employees, customers and partners. The information platform for Smart analytics would need to leverage 360-degree view of customer information, Big Data contained in device logs, and aggregation of real-time information as well as persisted data from very many sources. These companies turned to Data Virtualization, data cleansing and high performance analytic databases as key components of the solution to deliver company-wide Data...