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Showing 1 - 7 of 7 pages tagged with: Single View of Customer
AAA Uses Virtualized Data to Implement New Organizational Structure and Deliver Flexible Information Architecture
AAA of Northern CA, NV, and UT recently reorganized its operations to create a for-profit insurance division and a not-for-profit auto division (Auto Club). While the Auto Club put in place its data center, integration platforms and applications, it shared IT resources with the insurance division so as to keep its operational applications, like reporting tool sand call centers, working as usual. As a result, the company was looking for a way to create an abstraction layer that deployed quickly and continued to feed the operational applications while migration continued under the hood.From a...
Data Virtualization: R offers rapid product innovation and superior customer service
Leading telecommunications vendor R presents how Denodo Data Virtualization technology enabled them to deliver on their corporate mission to compete against established incumbents in their markets by providing rapid product innovation and superior customer service.Key issues addressed:
Data Virtualization for Single Entity/Customer View
Providing superior customer service is a requirement for any business to thrive today – especially for consumer-oriented organizations. However, too many companies can’t get the complete 360° view of their customer that is required to provide this level of service. Typically, customer data is stored in multiple systems and this requires users to access these systems to get to the customer data. Data Virtualization can provide an easy and effective means to get a single view of your customer data – improving customer service and increasing customer retention and satisfaction.Attend & Get...
Vodafone Reduces Service Response Time by 66% and Improves Overall Quality of Customer Service Using Denodo Data Virtualization
In order to optimize their customer service response time and to improve the overall customer experience, Vodafone needed to provide integrated customer information to their call centers and customer portals. For that Vodafone chose the Denodo Platform, to provide a single access point to all the information needed. The Denodo solution offered them the ability to extract data from multiple internal information systems (CRM, billing, support incidents, provisioning, data warehouse, etc.), providing their customer service agents a unified real-time view of their clients.
Video: Single View of Research Data
This is a video of a presentation by Lori Ball of BioStorage, an Indiana-based global sample management service provider, and Suresh Chandrasekaran of Denodo Technologies, which addresses a solution for building a holistic "Single View of Research Data" within your organization across multiple R&D data services, using data virtualization.Watch and learn:
Data Virtualization R: a Success Story
Leveraging the real value of all data is not an easy task. Organizations compile and store data from multiple channels, stored in different information systems, from heterogeneous environments, and in different formats. Direct and real time access to data and the efficient management of this data is a growing concern. The scale of the problem is such that it can lead to the downfall not only of ICT projects, but also of strategic business initiatives and even companies. An organization´s data integration layer is a critical component and there is a tendency to be overly optimistic about its...