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Video: Jazztel Doubles Its Client Retention Rate by Increasing "First Call Resolution" Rate by Over 90 Percent

View this case's whitepaper to learn more. Despite being recognized for having the best offering in the market and the only operator with their own call center, their greatest challenge was to differentiate themselves from their competitors by providing the highest possible level of service. Their contact center, equipped with a CTI solution, required the agents to consult and utilize many different systems (CRM, Incident Management Systems, Network Management Systems, Diagnostic Systems, etc.) causing a lot of complexity in completing tasks.

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