Internal Systems Support - (Freshers)

Chennai, INDIA - General Business

Job Description

Are you looking to kick start your career within an international software product company? Do you want to become familiar with leading systems such as SalesForce, NetSuite & SAP?

Then our Internal System Support role for fresh graduates will be a fantastic opportunity for you. 

Denodo is a fantastic place to begin your career. We are the leader in Data Virtualization and we are embracing a culture that puts people first, where everyone has the opportunity to own their careers and  are given the space to grow personally and professionally.

At Denodo we focus on attracting, retaining and developing people who are committed to doing their best and deliver on their promises. We are looking for people who value different perspectives, who build sustainable relationships and who dare to shape the future and want to make a difference.

The Opportunity

Help desk support are the go-to people for providing application assistance and support related to our Key Business application (Salesforce, Marketo, NetSuite, SalesLoft, SAP SuccessFactors) They are responsible for answering queries and addressing system and user issues in a timely and professional manner. Help desk support works with the end-user team (Denodo Employee) , and will often interact with users across the company. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role. You will be helping to ensure key operational and financial objectives for the Company are achieved.

 Duties & Responsibilities

As Internal Systems Support, you will successfully employ a combination of high technical expertise, troubleshooting skills and communication between Denodo teams to achieve your mission.

  • 1st line incident and request management for the application used in our Team.

  • Troubleshooting and maintaining Salesforce, SalesLoft and other applications.

  • Ensure all issues are properly logged

  • Logging and triaging incidents/requests within agreed SLAs

  • Fulfilling requests and resolving incidents within agreed SLAs.

  • Involvement in Enhancement request/project work and escalation to L2 Analysts

  • Ensure accuracy of data in Salesforce and other databases.  

  • Assist in development of internal communications and presentations.

  • Creating Articles and documentation 

  • Other duties as assigned.

  • Provide timely, prioritized and complete user-based feedback to Sales, Marketing, Human Resources & Finance regarding department business cases, requirements and issues.

Location

Chennai, INDIA

Function

General Business

Qualifications

  • Good understanding business systems preferably with knowledge of CRM, PRM, ERP & HRMS.

  • ITIL Foundation Certification / Microsoft / Any application Certification will be an advantage.

  • BS degree in information Technology, Computer Science or relevant field

  • Professional curiosity and the ability to enable yourself in new technologies and tasks.

  • Being available for working outside of normal business hours, holidays, and some weekends when needed for on-call periods.

  • The position is based out of Chennai and candidate should be able to operate from Chennai (No Remote Working)

Employment Practices

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law

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