Operations Helpdesk Team Leader (CRM/ERP)

Chennai, INDIA - Information Technology

Job Description

The Opportunity

As Helpdesk Team Leader you will be in charge of the team that supports and trains business users on the company's reporting systems and tools. You will also be responsible for administering business operational processes.  

You will join a team of highly motivated professionals distributed across the World. The selected candidate will be self-motivated, and a fast learner, with strong problem-solving skills and attention to detail. Those who thrive in this role will challenge themselves to improve processes and day-to-day business operations to take their career and the company to the next level. You will be helping to ensure key operational and financial objectives for the Company are achieved.

Duties & Responsibilities

  • Lead the support of operations in various key systems such as SalesForce, NetSuite and SAP SuccessFactors
  • Assign tasks in a timely manner and manage expectations for all users of the above systems
  • Manage team with shifts to ensure consistent levels of global support
  • Help train and support business users on Salesforce and other business applications.
  • Maintain KPIs and presenting to management according to the SLAs assigned to cases 
  • Monitor and provide 1st level of administrative support to Sales teams in the Quote-to-cash process.
  • Lead development of internal communications and presentations.
  • Create Articles and documentation
  • Manage the HelpDesk tool (SysAid) and be involved in the configuration and workflows
  • Support the Operations team to develop relevant dashboards, reports and analytics.
  • Other duties as assigned. Be prepared to give hands-on support when required

Location

Chennai, INDIA

Function

Information Technology

Qualifications

Desired Skills & Experience

  • Bachelor's degree required.
  • SalesForce.com experience is essential. Salesforce Lightning knowledge is an advantage.
  • Global HelpDesk lead experience, preferably in Software sector
  • Working knowledge of support software programs such as SysAid, Jira, also SalesForce, Zendesk, NetSuite, Microsoft Dynamics or other similar systems
  • Experience in extracting and analyzing data.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and attention to detail.
  • Critical thinking to identify, analyze and resolve problems.
  • Strong organizational skills to manage multiple tasks in a high activity, dynamic environment.
  • Flexible to work in shifts as required.

Employment Practices

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law

.

Similar Jobs