Customer Services Technical Team Lead

New York, NY, USA - Information Technology

Job Description

Our customers’ projects include integrating data in a virtual manner for operational and/or analytical purposes - combining multiple data sources for Advanced Analytics, implementation of Logical Data Warehouses and Virtual Data Marts to enable modern Business Intelligence solutions, modernizing data ecosystems for Hybrid and Cloud environments, and building Agile Operational Reporting on diverse platforms.  Our technical staff assists our customers with the success of these and a wide variety of other innovative uses of our software platform. 

Salary range: $130,000/yr - $150,000/yr - Full-time employment

Your Mission

As a Customer Services Technical Team Lead, you will be responsible for managing and guiding our technical staff as they provide issue resolution, advisory, training, and consulting services to our customers.  You will work with other decision makers to prioritize work, manage expectations, ensure successful delivery of services, and proactively maintain adequate and skilled staffing.

Your Responsibilities

  • Obtain and maintain a solid understanding of our products.
  • Assist with recruiting new technical staff.
  • Assign and monitor training and mentoring activities.
  • Assist and collaborate with technical users and teams to ensure customer success.
  • Build and maintain productive relationships with the technical staff.
  • Evaluate performance, encourage growth, and provide productive guidance.
  • Know when and where to escalate within the technical organization, and make effective use of those resources.
  • Provide support in escalation situations, performance, and general team coordination within your region.
  • Promote knowledge and best practice sharing within the technical teams.
  • Build interpersonal relationships with other teams.
  • Manage requests from other departments that have a need for technical expertise.

Location

New York, NY, USA

Function

Information Technology

Qualifications

We'll need you to have a good foundation of technical knowledge in data processing or data integration to be able to support and advice our engineers and consultants.  Additionally, you will need to have experience managing a team of people.

Skills/Qualifications

  • University Degree relating to information systems or computer science (Bachelor or Master).
  • Service oriented approach to working and collaboration when listening, assisting and advising people.
  • Team player, able to collaborate with others for the same goal.
  • Always curious and wanting to continuously learn.
  • Good problem solving and troubleshooting skills both for technical and non-technical issues.
  • Resilient and able to adapt to changing or unexpected circumstances that need to scale at speed.
  • Prefer a solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
  • 4+ years of experience in mentoring a team of junior engineers and support specialists.

Employment Practices

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.

We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.

Similar Jobs