The Technical Lead on Enterprise Data Integration will have an extensive scope of responsibilities deploying specialized integration capability in complex environments and may take full responsibility for strategic development of staff working in daily operations or in unfamiliar and unpredictable situations.
The technical services would cater towards integrating data in a virtual manner for operational and/or informational purposes - Integration of multiple data sources for a Customer Service, Multichannel IT Infrastructure; implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions, Integration Layers for Hadoop-based Data Lakes, and support for Agile Operational Reporting on a diverse Big Data infrastructure are just a few flavours of your future projects.
Denodo is always looking for technical, passionate people to join our Services Engineering team. We want a professional who will travel, evangelize, manage, and troubleshoot to enhance our clients’ journey around Data Virtualization.
Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product and customer-facing roles, direct mentorship, and access to senior management as part of a global team. Your mission is to help our clients, partners and prospects to realize their full potential through accelerated adoption and productive use of Denodo's data virtualization capability in many solutions.
Duties & Responsibilities
In this role you will require a combination of high technical expertise, customer and partner relationship management skills to conduct on-site and off-site engagements. In this position you will work directly with engineers, managers and business users in order to understand business and technical requirements and provide guidance and solutions.
You will oversee the successful delivery of technical services that include training, consulting services and customer support under your management from kickoff to closeout, including determining scope details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.
Also you will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners’ organizations.
Customer / Partner engagement:
Develop relationships with key business stakeholders and act as a trusted advisor to major Denodo customers.
Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
Enthusiastically present software solutions to customers, from IT managers and technicians to C-level executives.
Know when and where to escalate within the technical organization, and make effective use of those resources.
Manage consultants and engineers, support in escalation situations, performance, and general team coordination within your region.
Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
Promote knowledge and best practices while managing deliverables and client expectations.
We'll need you to have a good foundation of technical knowledge, as well as project and scope management expertise, as you'll establish the technical and non-technical enablement needs for the Services Engineering team.
Minimum 10+ years of experience in Information technology.
4+ years of experience in mentoring a team junior engineers and support specialists.
Experience in customer-facing positions as a professional services consultant or engineer.
University Degree relating to information systems or computer science (Bachelor or Master).
Good Understanding of Integration Domain is a must (EAI / SOA / BPM / API / ETL).
Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
Good knowledge of JDBC, XML, JMS, Web technologies and Cloud environments.
Excellent verbal, presentation and written communication skills to be able to interact with technical and business counterparts.
Willingness to travel.
Being available for working outside of normal business hours, holidays, and some weekends when needed for escalations during on-call periods.