Asurion is a consumer electronics insurance and warranty provider that serves more than 300 million consumers globally across 18 countries. With it’s global 19,000 employees Asurion generates around $6B in annual revenue. Asurion added Premium Support Services, innovation in digital device and digital home management; that required data science and predictive analytics to offer better customer satisfaction.
A Happier Customer
Asurion had specific goals for enhancing the customer experience, including higher-touch, premium tech support, but to implement these initiatives, the company needed better predictive analytics and IoT capabilities, as well as better support for big data architecture. Leveraging the Denodo Platform, Asurion developed a new data infrastructure that provides data virtualization both on-premises and in the cloud.
Serving as a hybrid data layer, the new infrastructure seamlessly connects data from disparate sources, including data scattered across text, voice, streaming data, third-party data, and various other structured, unstructured, and telemetry based sources, to support Asurion’s new customer-facing initiatives. By serving as a unified layer for accessing Asurion’s data assets, the new infrastructure also enabled stakeholders to manage security and compliance from a single control point.Read Case Study