How Asurion created a next-generation data architecture with data virtualization and cloud technologies
Asurion’s biggest value proposition is its ability to deliver a high-quality customer experience. As Asurion expanded its operations globally, the company partnered with many telecommunications service providers of various sizes and scales of operation, and Asurion’s global client base expected an even higher quality customer experience. At the same time, Asurion started to provide premium support service, which extended beyond offering insurance and warranties to help customers manage their digital home experiences with premium support.
Asurion’s new digital home premium support service required strong predictive analytics, IoT capabilities, and big data architecture support, to be able to provide customers with the right experience. But Asurion’s on-premises legacy data architecture could not support its global expansion or premium support service.
Download this case study to learn more about the following:
- How Asurion built a next-generation data architecture using cloud and data virtualization technologies.
- How Asurion created a three-tier architecture with the Denodo Platform providing data virtualization both on-premises and in the cloud.
- Why Asurion opted to establish a hybrid data layer and the benefits of doing so.
- Despite stringent security requirements, Asurion were able to keep the two types of sources physically separate, but logically connected.
- How Asurion were able to engage in predictive analytics with data scattered across text, voice, streaming data, third-party data, and various other structured, unstructured, and telemetry based sources.