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Solutions for Call Centers

Denodo’s solutions help call centers to transition quickly from being reactive cost centers to proactive sources of competitive differentiation that efficiently manage the customer interaction process. Denodo enables a Unified Desktop which becomes a key tool in running an efficient contact center. The Unified Desktop aggregates, within one application, all the relevant information and operative functions necessary during a call. Denodo takes care of accessing the various sources within the enterprise and possibly the external web to provide all the data necessary for the Unified Desktop. It eliminates unnecessary manual processing and abstracts away the complexities of corporate applications to present only the data relevant for the agent.