How a company responds can shape how customers, employees and other stakeholders view both the immediate issue and the business behind it. Here, members of Forbes Business Council discuss common mistakes businesses make when responding to public criticism that can turn a small concern into a much larger trust problem.



 

 [Learn more](https://www.forbes.com/councils/forbesbusinesscouncil/2026/09/25/mistakes-businesses-make-when-responding-to-public-criticism/) 

 

 

 

 

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