Support Services

##  Overview 

Denodo is committed to helping you succeed with the Denodo Platform through our comprehensive network of technical support and services. Customers may contact us through their Local Denodo Support Centers to open a new Service Request (SR) or to follow up on an existing SR by email, via the web, or by telephone.



 

 



 

 

 

 ![Overview](https://www.denodo.com/sites/default/files/shutterstock_2111828198%20(1).jpg) [](https://player.vimeo.com/video/568356472) 

 

 

 

 

 

 

 

 

 

 

Support Services

##  Denodo Support Resources 

Denodo provides a comprehensive global network of technical support, resources and services so you can be confident that you are partnering with an organization that is fully committed to your ongoing success now and in the future.



 

 [Denodo Support Site](https://support.denodo.com/) 

 



 

 

 

 ![](https://www.denodo.com/sites/default/files/support-services.png) 

 

 

 

 

 ![](https://www.denodo.com/sites/default/files/standard-support.png) 

 

##  Standard Support 

Designed for subscription or perpetual licenses in production environments.



 

 



 

 

 

 ![](https://www.denodo.com/sites/default/files/premiun-support.png) 

 

##  Premium Support 

Standard support benefits plus 24x7 global coverage, faster response, and extended version support.



 

 



 

 

 

 

 

 

 

 

 ![Denodo Maintenance and Support Service Guide](https://www.denodo.com/sites/default/files/backgrounds/datasheet-Maintenance.png) [](https://support.denodo.com/doc/denodo_support_guide.pdf) 

#### [Denodo Maintenance and Support Service Guide](https://support.denodo.com/doc/denodo_support_guide.pdf)

[Download](https://support.denodo.com/doc/denodo_support_guide.pdf)

 

 

 

 

 

 ![Denodo Support Services](https://www.denodo.com/sites/default/files/mockup-supportservices_1.png) [](https://www.denodo.com/en/document/brochure/denodo-support-services) 

#### [Denodo Support Services](/en/document/brochure/denodo-support-services)

[Download](https://www.denodo.com/en/document/brochure/denodo-support-services)

 

 

 

 

 

 

 

 

 

 

Support Services

##  Quotes from Customers 

 

 



Government Authority

"Your support service is one of your corporate strengths! You provide above and beyond service which we greatly appreciate."



 

Autodesk

"You handle everything! Even sources or drivers you don't officially support. Your team is dedicated to meeting the customer's need. I do not get this kind of great experience with many of our other vendors."

![logo Autodesk](/sites/default/files/images/logo-autodesk-40-20190513.png)



 

 

 

 

 

 

 

 

 

 

 

Denodo Education

##  What's Next 

 

 



 

 

 

 ![Training Learning Paths](https://www.denodo.com/sites/default/files/discover.png) [](https://community.denodo.com/training/learningpaths) 

#### [Training Learning Paths](https://community.denodo.com/training/learningpaths)

[Find the course you need](https://community.denodo.com/training/learningpaths)

 

 

 

 

 

 ![Discover the Complete Learning Journey](https://www.denodo.com/sites/default/files/progress.png) [](https://community.denodo.com) 

#### [Discover the Complete Learning Journey](https://community.denodo.com)

[Visit Denodo Community](https://community.denodo.com)