The value of a technology is in the ROI it delivers. In this session, we start by looking at the business impact of automating the Trace process at Direct Legal & Collections, the UK’s largest debt collection provider. The Trace and Verify aspects of the Collections process are typically very manually intensive and a significant proportion of an agent’s time is spent on getting to a point in the process where they can use their experience and knowledge. By reducing this manual effort and fully harnessing the power of Web Automation technology, DLC have been able to reduce costs, speed up the collections process and significantly improve their customer service and competitive position.
The second half of this session will then proceed to examine Advanced Web Automation technology and how it works, the features required to make it highly reliable and efficient way to automate information workflows dealing with Web, PDF, documents and other semi-structured sources.
Steve Cone, Collections Manager, Direct Legal & Collections and Denodo Advanced Technology Session