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360 View - How Well Do You Know Your Customer

Speakers: Tim Fredricks, Enterprise Data Architect, VSP Global & Michael Hiskey, CMO, Semarchy

A complete view of the customer encompasses a single view of the customer, the customer’s relationships, and the customer’s transactions and interactions, resulting in increased customer satisfaction and retention as well as increased revenue through up-sell and cross-sell opportunities.

Attend this session to learn how data virtualization supports complete view of the customer by:

  • Facilitating integration of master data with any other data throughout the enterprise
  • Providing real-time data access to the complete customer view, for any individual or organization across the company.
  • Reducing data replication and its associated costs and risks and providing access to cross-company data.

Resources


Tim Fredricks, Enterprise Data Architect, VSP Global & Michael Hiskey, CMO, Semarchy