Department: Product & Solutions
Location: Chennai
Job Description
The Opportunity
Denodo is always looking for technical, passionate people to join our Customer Success team. We want a professional who will travel, consult, develop, train and troubleshoot to enhance our clients’ journey around Data Virtualization.
Your mission: to help people realize their full potential through accelerated adoption and productive use of Denodo solutions.
In this role you will successfully employ a combination of high technical expertise and client management skills to conduct on-site and off-site consulting, product implementation and solutions development in either short or long-term engagements being a critical point of contact for getting things done among Denodo, partners and client teams.
Job Responsibilities & Duties
As a Sr. Data Engineer you will successfully employ a combination of high technical expertise, research and investigative know-how, troubleshooting and problem-solving techniques, and communication skills between clients and internal Denodo teams to achieve your mission.
Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical discussion, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
Constantly learn new things and maintain an overview of modern technologies.
Provide technical consulting, training and support.
Diagnose and resolve client's inquiries related to operating Denodo software products in their environment.
Participate in problem escalation and call prevention activities to help clients and other technical specialists increase their efficiency when using Denodo products.
Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature/functionality of our product.
Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements and issues.
Train and engage clients in the product architecture, configuration, and use of the Denodo Platform.
Promote knowledge and best practices while managing deliverables and timelines.
Capable of building and/or leading the development of custom deployments based on and even beyond client’s requirements.
Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
Be willing to travel as necessary to address or service customer needs.
Location
Chennai, INDIA
Function
Customer Success
Desired Skills & Experience
Required Skills
8 - 12 years of experience in SQL/ ETL / Data warehousing / Data Integration / Data Virtualization technologies.
BS or higher degree in Computer Science.
Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
Good knowledge of JDBC, XML and Web Services APIs.
Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
Active listener.
Strong analytical and problem solving abilities.
Lots of curiosity. You never stop learning new things.
Creativity. We love to be surprised with innovative solutions.
Willingness to travel on occasion.
Be a team worker with a positive attitude.
We Value
Prior experience in Denodo Platform.
Denodo Certified Administrator (9.0 / 8.0) and Denodo Certified Developer (9.0 / 8.0).
Experience working with GIT or other version control systems.
Experience working with modern data architecture like lakehouse
Knowledge and experience with systems and services hosted in the main cloud vendors (AWS, Azure, GCP).
Experience in Windows & Linux (and UNIX) operating systems in server environments.
Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools, …)
Experience / Knowledge in Containerization and Orchestration
Industry experience in supporting mission critical software components.
Experience in attending customer engagements and writing technical documentation.
Foreign language skills are a plus.