Overview
Denodo is committed to helping you succeed with the Denodo Platform through our comprehensive network of technical support and services.
Customers may contact us through their Local Denodo Support Centers to open a new Service Request (SR) or to follow up on an existing SR by email, via the web, or by telephone.
Support Levels
Standard Support
Designed for subscription or perpetual licenses in production environments.
Premium Support
Standard support benefits plus 24x7 global coverage, faster response, and extended version support.
Denodo Support Resources
Denodo provides a comprehensive global network of technical support, resources and services so you can be confident that you are partnering with an organization that is fully committed to your ongoing success now and in the future.
Quotes from Customers
Your support service is one of your corporate strengths! You provide above and beyond service which we greatly appreciate.
You handle everything! Even sources or drivers you don't officially support. Your team is dedicated to meeting the customer's need. I do not get this kind of great experience with many of our other vendors.
We like is not only for issues, but also to answer what could be seen as a trivial question, but is important to us.