AI -Driven Decisions: Closing the Trust Gap for Public Sector Agentic AI

AI has quickly evolved from a back-office experiment into a technology embedded with  mission-critical operational workflows, directly integrating into high-stakes areas like citizen services, fraud prevention, and real-time safeguarding. For AI-driven decisions to be successful in these environments, they must be timely, explainable, and grounded in a complete view of every case.