Putting AI Agents to Work in Insurance Safely and Effectively

Artificial intelligence (AI) is evolving from chatbots into fully autonomous systems capable of reasoning, using tools, and executing multistep workflows. These new AI agents don't just summarize policies and other rote tasks (as powerful as these abilities can be); they can also perform such complex tasks as initiating claims adjustments, negotiating subrogation settlements, or updating risk profiles in real time.