Overview
As travel demand surged post-COVID, a top 10 global airline based in Asia-Pacific modernized its data architecture to deliver best-in-class customer experience and operational agility. With Denodo’s Logical Data Management platform, the airline unified data across systems – from bookings and loyalty to flight ops and maintenance – enabling consistent, governed data access for staff, digital channels, and control teams.
Why Denodo
- Real-time access to mission-critical data across reservations, loyalty, operations, and crew systems
- Central API layer with smart caching and semantic consistency, powering mobile apps and operational platforms, supporting 20,000+ API calls per second
- 30–40% reduction in data duplication, cutting infra cost and maintenance workload across customer-facing and internal applications
Challenges
The airline’s customer and operational data – bookings, loyalty, crew, maintenance, and schedules – was siloed across disconnected systems. This made it difficult to deliver consistent service or act quickly during disruptions. Operational teams relied on delayed ETL pipelines, which slowed decisions like crew reassignment and aircraft rerouting. Launching new digital services was also slow and costly, with redundant data marts and hardcoded integrations increasing maintenance overhead. With travel rebounding and customer expectations rising, the lack of real-time, integrated data limited agility and made it harder to manage global operations efficiently.
Solution
The airline implemented Denodo’s Logical Data Management platform as a unified access layer across its core systems. This virtual data layer connected live data from operations, crew, loyalty, booking, and maintenance – without replication. Denodo’s smart caching and query optimization ensured high performance for frequent queries, while its semantic layer maintained consistent definitions across applications. Governed APIs exposed this data to digital channels, mobile apps, agent tools, and control centers, enabling real-time access, faster service delivery, and greater operational responsiveness – all without disrupting source systems.
Benefits
- Real-time, personalized service powered by Customer360 views with governed, fresh data
- Accelerated delivery of digital services, with APIs built in clicks and Denodo handling 20,000+ calls per second
- Faster development of customer-facing apps, using virtualized data with no replication or latency
- 30–40% reduction in data duplication, lowering integration complexity and infrastructure costs
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