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Building a strong environmental, social, and governance (ESG) score can determine the business's overall success and attract socially responsible investors. Effecting change begins with setting clear goals and committing your organization to meet those ESG goals. A nice-to-have? Not anymore: not only are regulations becoming stricter, but customers and shareholders, too, are keen to know the progress your organization is making to be more sustainable.For most organizations, this requires a fundamental change to your core business processes and how data gathering and analytics are done. You...

Banks are Leveraging Data Virtualization to Enable Greater Agility in Responding to Customer NeedsThe banking industry is undergoing a massive transformation, driven by the need to provide advanced customer service. In a study of 107 global financial services decision makers, Forrester found that improving the customer experience was the top business requirement that drove the companies’ transformation needs, followed by the need to integrate channels and the need to provide innovative new products and services.Such a transformation is not trivial, as it affects the entire institution, on...

Digital transformation and the insurance industry - taking customer connection to a new level.Digital transformation is affecting all industries, and Forrester observes that it is profoundly affecting the insurance industry, saying that “digital insurance strategy leaders must reinvent their companies to become fundamentally digital, from underwriting through to claims settlement.”Download this solution brief to learn more about the following:

Retail companies are leveraging data virtualization to enable seamless experiences across online and in-store environments. For the last two decades, retailers have been serving a customer base that has been increasingly fickle. They are empowered to research available options, check ratings, compare notes with their personal and professional networks, and switch brands. They now expect to interact with retail brands with the same immediacy that they interact on social networks.To do that, both established and modern retailers need to adopt hybrid strategies that embrace physical and virtual...