You are here


Showing 1 - 4 of 4 pages tagged with: Telecommunications
Company DescriptionTelefónica is one of the largest telecommunications companies in the world in terms of market capitalisation and number of customers. With its best in class mobile, fixed and broadband networks, and innovative portfolio of digital solutions, Telefónica is transforming itself into a ‘Digital Telco’, a company that will be even better placed to meet the needs of its customers and capture new revenue growth.The company has a significant presence in 24 countries and a customer base that amounts more than 315.7 million accesses around the world. Telefónica has a strong presence...
ChallengesJazztel faced the following challenges with its call centerNo unified view of customer information – reduced upselling/cross-sellingDelayed customer service as agents had to consult multiple applicationsReduced scalability to support business growthSolutionDenodo deployed to enable ‘Unified Desktop’ that provides integrated customer informationIntegrated informational and operational sources to build data services to feed call center applications, self-service portalsEnabled high performance to allow over 400 agents to concurrently extract dataBenefitsJazztel saw the following...
Phone House
ChallengesHigh manual efforts in keeping data in sync with external service provider systems over extranetsGreater errors in customer activation process due to data inconsistencies between internal and external operational systemsReduced customer service levels due to delays and errors in phone plan activations and migrationsSolutionDenodo Data Virtualization was deployed to build the Phone House B2B process automation solutionDenodo’s connectors provided standard interfaces and bidirectional integration with external telecom operator systemsDenodo’s web automation capabilities automated the...
R Cable
ChallengesR faced the following challenges in providing customer service and speeding up product time to market.