Telecommunications

Similar to other sectors, Telecommunications providers are dealing with significant digital changes and transformation, which demand more agility and flexibility than ever before. Making matters even more stressful for Telecoms is that competition is not lacking, rather getting bigger as the more sophisticated market is creating opportunities for new kinds of vendors and providers.To stay competitive in such an environment, telecommunications companies need a plan that will help them overcome various challenges ahead, including fragmented customer service, rigid business structures,...

With data virtualization, telecommunications providers are driving profits and reducing churn.Telecommunications providers are under constant pressure to compete in an increasingly crowded marketplace for customers who are increasingly difficult to retain. Subscribers are always in search of the latest and greatest services, and will quickly gravitate to the provider with best offer, the best customer service, and the widest, most available network coverage.Download this solution brief to learn more about the following:

Telia Company is Swedish multinational telecommunications leader that provides digital services such as communication, ICT and entertainment. With up to 20,000 employees, they serve 25 million customers across the Nordic and Baltic regions. Recently, they began to offer on-demand content, but to do that effectively, they realized that they needed to target each of their customers individually. In this video Michael Besin, Head of Data Systems at Telia Company realized that the only way they could achieve this level of personalization was from analyzing their data.This customer case study...

New technologies such as big data, cloud, and the Internet of things (IoT) are increasing the volume and variety of data every day, and companies still struggle with leveraging data assets in a meaningful way. Denodo, the leader in data virtualization, offers a modern, highly effective method for integrating data in real-time and providing a logical data catalog for business use. Wipro has deep expertise across a wide variety of industries, including manufacturing, banking, insurance, telecommunications, healthcare and energy, to enable companies to facilitate massive data management...

In this video, Kalpesh Vyas, Director of Analytics at Ultra Mobile, discusses why they chose the Denodo Platform and how data virtualization helped them to integrate their disparate data sources.This customer case study video will cover:Ultra Mobile’s specific business challengeHow they used data virtualization to address this business challengeWhat the benefits of data virtualization are in their particular caseWhy they chose the Denodo platformHow they plan to utilize the Denodo platform and data virtualization in future 

MDM implementations require substantial investments in not only time and money, but also in hardware, physical space, and resources. Unfortunately, many companies that have already made these investments are unable to unlock the full potential of their customer, product, supplier and other data, once mastered. This is not because of any strategic weakness of MDM, but because MDM systems can only focus on two core functions, but not those that focus on transactional data. Read this solution brief to learn how MDM combined with data virtualization can enable a complete view of the customer,...

After analyzing the available technologies in the market, Jazztel chose the Denodo platform which would allow them to integrate all of their external and internal systems in a real-time manner; giving agents all the information necessary to answer customer inquiries on the first call. 

Before deploying a Data Virtualization solution, there was no direct access to the telecommunication operators systems nor was there any standards or interfaces for automatic information exchange and synchronization (activations, migrations, etc).In order to execute their required business processes via the Web, The Phone House needed to resolve a series of technical difficulties:

In order to optimize their customer service response time and to improve the overall customer experience, Vodafone needed to provide integrated customer information to their call centers and customer portals. For that Vodafone chose the Denodo Platform, to provide a single access point to all the information needed. The Denodo solution offered them the ability to extract data from multiple internal information systems (CRM, billing, support incidents, provisioning, data warehouse, etc.), providing their customer service agents a unified real-time view of their clients.For more information on...