CRM

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Overcoming Telecommunications Challenges with Data Virtualization

With data virtualization, telecommunications providers are driving profits and reducing churn.Telecommunications providers are under constant pressure to compete in an increasingly crowded marketplace for customers who are increasingly difficult to retain. Subscribers are always in search of the latest and greatest services, and will quickly gravitate to the provider with best offer, the best customer service, and the widest, most available network coverage.Download this solution brief to learn more about the following:

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Enabling Single View of Entities with Microservices

Schoeman Loubser, Information Architect, GetSmarter presents how GetSmarter are using microservices to improve their business intelligence.

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Reintegra Increases Its Debt Collection Rate by 5 Percent and Improves the Productivity of Its Search Processes x40

With the economic crisis and a significant fall in consumer spend, the financial impact of delayed collections is growing significantly. Estimates are that delayed payments impose a financial cost of over 0.5% on a company’s invoicing. In addition, such delays are the cause of 25% of bankruptcies. With over 50% of invoices paid late, efficient collections management and debt recovery can significantly impact a company's well being, especially in their access to funding.

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Customer Case Study: Digital Realty

In this video, Paul Balas, Vice President of Business Intelligence at Digital Realty, discusses why they chose the Denodo Platform and how data virtualization helped them go to market with new combined products and services.This customer case study video will cover:Digital Realty’s specific business challengeHow they used data virtualization to address this business challengeWhat the benefits of data virtualization are in their particular caseWhy they chose the Denodo platformHow they plan to utilize the Denodo platform and data virtualization in future

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Facilitating the Digital Transformation in Banking

Banks are Leveraging Data Virtualization to Enable Greater Agility in Responding to Customer NeedsThe banking industry is undergoing a massive transformation, driven by the need to provide advanced customer service. In a study of 107 global financial services decision makers, Forrester found that improving the customer experience was the top business requirement that drove the companies’ transformation needs, followed by the need to integrate channels and the need to provide innovative new products and services.Such a transformation is not trivial, as it affects the entire institution, on...

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Digital Realty Case Study: Providing Instant Value to Business Users and Customers

Global Data Center Solution Provider Improves Agility and Time-To-Value by 80%Digital Realty has been growing significantly. As the company became popular within specific areas such as professional services, colocation, cloud services, and interconnection services, Digital Realty acquired many new companies – and in turn new systems – to offer best-of-breed solutions. To provide instant value to both internal business users and customers, Digital Realty needed to integrate all newly acquired systems with its enterprise data platform with agility, nimbleness, and proper governance, in real...

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Jazztel Case Study

After analyzing the available technologies in the market, Jazztel chose the Denodo platform which would allow them to integrate all of their external and internal systems in a real-time manner; giving agents all the information necessary to answer customer inquiries on the first call. 

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Biogen Idec Deploys Agile Reporting Solution Using Denodo to Provide Accurate Daily Sales Reports Across 90 Countries, Including Distributors and Wholesalers

"As a large biotechnology company, Biogen Idec sells its drugs globally in over 90 countries through multiple wholesalers and distributors. Senior executives monitor drug sales and market share using daily sales reports by drug and territory.Business analysts at Biogen were manually collecting sales data from numerous internal and external sources, including wholesalers and distributors worldwide, in various formats like Excel, PDF, XML file transfer etc. They had to monitor the file versions, normalize formats and currencies, and consolidate sales figures with in - ternal forecast and budget...

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Vodafone Reduces Service Response Time by 66% and Improves Overall Quality of Customer Service Using Denodo Data Virtualization

In order to optimize their customer service response time and to improve the overall customer experience, Vodafone needed to provide integrated customer information to their call centers and customer portals. For that Vodafone chose the Denodo Platform, to provide a single access point to all the information needed. The Denodo solution offered them the ability to extract data from multiple internal information systems (CRM, billing, support incidents, provisioning, data warehouse, etc.), providing their customer service agents a unified real-time view of their clients.For more information on...

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