Digital Transformation

Taking customer experience to the next level with Logical Customer 360

Taking customer experience to the next level with Logical Customer 360

University Federal Credit Union (UFCU) is a member-owned, notfor-profit cooperative credit union that was chartered in 1936. As a member-owned, not for profit cooperative credit union, UFCU is purpose driven to continue making positive impacts to the lives of its more than 360,000 Members and communities in the greater Austin, Texas and Galveston County areas. To achieve this goal, UFCU realized they needed a 360° view of members, to implement that the organization needed to engage in an overall digital transformation, modernizing the data infrastructure so that it seamlessly unified cloud...

Challenges and Opportunities in the Energy and Utilities Industry

Throughout the UK and Northern Europe, data leaders are watching their digital transformation strategies mature, and managing an ever-increasing amount of data as a result. For financial institutions dealing with data silos and legacy systems, this has created many challenges.Read this new research report, produced in conjunction with Corinium Global Intelligence, surveying 100 data leaders in financial services to find out why the industry is among those shifting away from using data lakes and enterprise-wide data warehouses to support their initiatives, and towards federated, domain-...

Every day, this bank serves customers across 12 U.S. states with reliable, state-of-the art banking services. Increasingly, this has required the bank to seamlessly reach customers and potential customers across multiple channels including in-person, ATM, mobile, and online channels, with digital services running 24/7 under strict levels of speed, availability, and accuracy. To address these needs, the bank planned a digital transformation that included a re-design of the entire data infrastructure.

Consumers are increasingly using digital banking tools and insurance models, and these numbers will only continue to grow. Financial and insurance organizations have to adapt to the new and always changing situation while complying with new regulations, such as IFRS17, and embracing ESG criteria.

Research Insights from the Q3 2022 TDWI Best Practices Report

Presented at BIGIT's World Tech Festival 2022, ASEAN   Ongoing digital transformation is generating new data assets that have the potential of offering organisations unprecedented insights into operations, business processes, customer behaviour, the competition, and much more. But, if organisations cannot effectively access, integrate, and govern their data that is distributed across on-premises and multiple cloud providers’ data platforms, they are doomed to fall short of realizing its value. A logical data fabric that uses virtualization capabilities can avoid the traditional approach of...

Today’s customers are mobile, empowered, and demanding. They expect fluid, seamless interactions across channels and geographical boundaries, and if they cannot get their needs met from one provider, they can easily switch to another. In this climate, smoothly interacting digital services are not simply “nice to have,” they are the exact difference between success and failure. Digital transformation is not a luxury; it is a core requirement. Digital transformation is not trivial, and companies that wish to engage in such transformations will have to overcome a number of challenges, including: